Refund policy

Return & Refund Policy

At JuJuStudio, every piece is created with care. If your purchase isn’t right for your space, please get in touch with us so we can help.

Returns

You may request a return within 14 days of delivery. Items must be unused, in their original condition, and securely packaged.

To start a return, email hello@jujustudio.shop with your order number and the item you would like to return. Once approved, we will provide return instructions. Please do not send items back without contacting us first.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. Original shipping charges are nonrefundable, except when the return is due to our error.

Custom Orders & Final Sale Items

Custom and personalized pieces, gift cards, and items clearly marked “final sale” cannot be returned for a change of mind. If your order arrives damaged, defective, or incorrect, please get in touch with us for assistance.

Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, email hello@jujustudio.shop promptly with your order number and photos of the item and packaging. We will work with you to arrange an appropriate replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

Handmade Variations

Small variations in texture, color, and dimensions are part of the handmade nature of our work. We strive to represent each piece accurately through product photos and descriptions.

This policy does not limit any return or refund rights provided by applicable law.

For questions, contact hello@jujustudio.shop.