Shipping policy

Shipping Policy

At JuJuStudio, each piece is carefully packaged to help it arrive safely and ready for your space.

Order Processing

Ready-to-ship orders are processed within 3 business days after payment is received, excluding weekends and holidays.

Made-to-order and custom pieces require additional production time. Estimated production times are listed in the product description or agreed upon before purchase.

If an unexpected delay affects your order, we will contact you using the email address provided at checkout.

Shipping Destinations and Rates

JuJuStudio ships within the United States and Europe. Shipping to other destinations may be available and may require additional shipping fees. Please email hello@jujustudio.shop before ordering for delivery outside the United States or Europe.

Shipping costs depend on the item’s size, weight, packaging, and destination. Available shipping options and charges are displayed at checkout. Any additional shipping fees will be confirmed with you before your order ships.

For international orders, customs duties, import taxes, or carrier clearance fees may apply and are the customer’s responsibility unless included at checkout. Customs processing may also affect delivery times.

Delivery Estimates

Delivery time depends on your destination and the shipping service selected at checkout. Production and processing time are separate from shipping time.

Delivery dates are estimates unless a guaranteed service is specifically offered. Carrier delays, severe weather, and holidays may affect arrival times.

If you need a piece by a specific date, please get in touch with hello@jujustudio.shop before ordering so we can discuss available options.

Order Tracking

When your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow time for the carrier to update tracking after receiving the package.

Shipping Addresses

Please check your shipping address carefully before completing your order.

If you need to correct an address, email hello@jujustudio.shop as soon as possible with your order number. Address changes may not be possible once an order has shipped.

If a package is returned because of an incorrect or incomplete address supplied at checkout, additional shipping charges may apply to resend it.

Damaged Packages

If your item arrives damaged, please get in touch with hello@jujustudio.shop promptly with your order number and photographs of the item, shipping box, and packaging.

Please keep the item and packaging while we review the issue. We will work with you to arrange an appropriate replacement or refund at no additional cost.

Missing or Delayed Packages

If tracking has stopped updating or your package has not arrived within the estimated delivery window, please get in touch with us so we can help investigate with the carrier.

If tracking shows “delivered” but you cannot locate your package, check nearby delivery locations and with household members or building management, then contact us for assistance.